Synchronization Services

Timing & Synchronization Systems

Microsemi provides synchronization services that assist customers with the planning, deployment and maintenance of synchronization infrastructure. Services are designed to lower costs, streamline processes, ensure quality, and deliver the highest level of performance from your synchronization network. The Microsemi Global Services team serves a wide variety of domestic and international customers in both public and private sectors.

Services Features At A Glance

  • 100% Focused on Service
  • All-Inclusive Statement of Work
  • Trusted Expertise
  • Time & Frequency Services Reach
  • Services across all timing products in Telecom and Infrastructure Applications
  • Quality System Certified to TL 9000, Telcordia GR-2981- CORE and ISO 9001:2000

Our team of specialists provide comprehensive solutions across a wide range of applications:

Telecom Infrastructure Audit - Real Time Network Monitoring

A Synchronization Audit from Microsemi is an indispensable tool to maintain the integrity of your network and avoid timing outages. Audits leverage your existing network investments and identify maintenance issues before they become critical—and costly—problems. Using our advanced auditing, testing and verification procedures we can update your timing source and network element records, check your network’s compliance with current telecom standards and determine if your installed equipment is performing optimally. Following our audit we deliver a comprehensive status report, along with an executive overview of results and our expert summary of recommendations.

Consulting and Special Projects

Plan for success. Whether you are about to take on network synchronization design, expansion, disaster recovery planning, Product Change Notice (PCN) implementation, or other special projects, our experts give you the planning advantage to start your project right. With deep technical expertise backed by unmatched knowledge in the synchronization marketplace, our consultants can ensure your project incorporates the proven best practices and technical efficiencies it needs to run smoothly. Along with the expertise to deliver special projects and custom plans, we offer flexible scope and pricing packages tailor-made to fit your unique needs.

Precision Time Scale Services - Precision Time Scale Generation and Distribution

Custom system development and integration to meet wide range of precision time and frequency applications. Microsemi designs and integrates complex timing systems to meet a wide range of applications. Systems that meet various levels of redundancy, provide multiple time and frequency outputs and apply the most accurate GNSS and SatCom techniques for measuring offsets between geographically dispersed clocks. All the hardware and software algorithms required to implement these systems have been developed by Microsemi and are backed by an extensive support network that includes, installation services, training, and long term maintenance.

Microsemi works with customers through each phase of the project life cycle to define and provide:

  • Derivation of specifications
  • Design
  • Reliability Analysis Hardware
  • Software
  • Time Scale Rack Integration
  • Acceptance Testing
  • Site Installation
  • Testing and Inspection
  • Training
  • Long Term Maintenance

Maintenance Services

Contract-based maintenance programs from Microsemi provide a cost effective way to extend your expertise, increase your operating efficiency, and keep your vital telecom network equipment up and running. Services include round the clock technical support, hardware and software maintenance, spares support, and disaster recovery units that can go operational immediately in case of a service outage.

Global Technical Support

Our Technical Support staff is available globally, 24 hours a day, 7 days a week, 365 days a year. Support is available for all Microsemi hardware, embedded software, firmware, Craft software and Network Management System (NMS) software. For your convenience, support is available on an hourly or annual contract basis. When you have a question, we are just a call or email away. Expert support personnel, including subject matter experts and design engineers can answer your technical questions, troubleshoot problems and resolve any issues quickly and efficiently.

Expert On-Site Maintenance

Available on a contract, or callout-basis, On-Site Maintenance service brings our technical support directly to you. If your Microsemi equipment problems can’t be resolved via telephone, one of our technical experts will travel to your location. We evaluate the equipment on-site, troubleshoot the problem, and make any necessary repairs using field-replaceable plug-ins or spares to resolve an equipment problem (spare parts are supplied by the customer or Microsemi’s Express Loaner Service). On-Site Maintenance services are available on an annual contract basis with guaranteed response times or on a case-by case basis as needed.

Extended Warranty

Extended Warranty contracts extend the initial return-to-factory repair warranty services for Microsemi hardware products. By providing you with a contract return authorization number you avoid the time and expense necessary in requesting, purchasing and processing payments for individual repairs. We guarantee certified factory repair and an update to the latest revision level (when appropriate). An Extended Warranty contract includes guaranteed repair turnaround time so you get the service you need as quickly as possible.